Terms and Conditions

~ Ordering
Right after you've placed your order you'll receive an automatic order confirmation. If you haven't received the order confirmation in the hour after placing your order it's best to contact us. All the items in our online store have an accurate stocking list, which means that the stock listed with each item is usually correct. However, sometimes an item sells in the store and then in th online store before we've had time to adjust our stock. If this happens we'll refund the money for the missing item.

~ Payment
On our website you can pay by wire transfer, cash on delivery, iDeal, PayPal Bancontact/Mister Cash or Sofortbanking. iDeal, PayPal, Bancontact/Mister Cash and Sofortbanking orders will be shipped faster because of the instant payment. If you choose to pay with Paypal we'll charge €0,35 + 3,4% for the payment costs and if you choose Sofortbanking we'll charge €0,31 + 0,9% for the payment. You can only use iDeal if you have a Dutch bank account. Paypal can be used for international orders. We check for payments every day and ship orders as soon as we receive the payment. If you haven't received a shipping notice 3 days after you've paid your order, it's best to contact us. If we haven't received your payment in the 7 days after you've placed your order we will send you a payment reminder.

~ Shipping
We ship our orders with PostNL and we calculate these shipping costs. For orders over €30,- we pay your shipping costs. We ship priority to Belgium, Czech Republic, France, Germany, Italy, Portugal, Spain, Sweden, Switzerland and United Kingdom. For orders over €150,- we'll pay the international shipping costs.

~ Prices
In all our prices 21% VAT is included. We try to offer a large assortment of beads. Sometimes it isn't possible for us to offer an item for sale after the items sells out. If you're trying to find an item on our website but can't find it please contact us. We can always check if we still have some stock of the item or if we can buy the item again.

~ Unsatisfied with your order?
Please let us know so we can try to find a solution. You can contact us through the website or via email; info@wirwarkralen.nl Please note that it's not possible to return needles and thread. 

~ Company Information
WirWar Kralen is registered with the Chamber of Commerce, number 27331803. Our address is Da Costasingel 4 in Hazerswoude Rijndijk. We're open on tuesday till saturday between the hours of 11.00 and 17.00. 


~ Copyright
Nothing on this website may be used without permission (in writing). 

Download our file about the "herroepingsrecht"; https://cdn.myonlinestore.eu/93c43772-6be1-11e9-a722-44a8421b9960/files/nl_nl_1_Herroepingsrecht.pdf

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